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Troubleshooting
Common Issues
My bot isn’t appearing, or disappears
Learn how to fix a bot which wont appear
AI Not Responding
Common AI issues
Styling issues (hidden text, wrong colours, etc)
Fix common styling issues
Shopify Widget Issues
Fix Shopify widget issues
Missing data in Integrations
Do you have missing data when using an integration?
General issues in the flow builder
Issues using the flow builder
OpenAI errors
What the “Oops! OpenAI isn't responding - please try again shortly. For more information, check OpenAI's status page.” means
Advanced Mode URL Scraper/Crawler Issues
Common issues with the URL scraper/crawler
AI responses too long
Is your AI responding in messages that are too long?
“Whoops, looks like we got disconnected” error message
Learn what this error means, and how to fix it